We’re continuously upgrading our products and services to better meet customer needs, aiming to provide a seamless and efficient experience. Over the past few months, we've implemented significant optimisations across various aspects of our platform. Here's an overview:
Instant Reviews and 24/7 International Payment Services
Powered by cutting-edge AI technology, SUNRATE takes your operations to the next level, delivering smarter, faster, and more effortless solutions for global trade.
Instant Reviews: Submit account opening, account review, or transaction approval requests by 8 PM on a business day, and experience approvals as quick as the same day.
Round-the-Clock Service: Enjoy uninterrupted 24/7 international payment services, even on weekends and public holidays.
Note: For services during holidays, operations will adhere to the specific guidelines and notifications issued for those periods.
Seamlessly Download Transaction Statements
SUNRATE now offers downloadable transaction statements for individual entries and international payments. Each statement includes comprehensive details such as transaction currency, amount, date, both parties’ information, making communication and reconciliation smoother than ever.
Steps to download:
For Global Collection Transaction Statements:
Log in to your SUNRATE account.
Navigate to [Transaction Records].
Select [Collection Records].
Open [Details].
Click [Download].
For International Payments Transaction Statements:
Log in to your SUNRATE account.
Navigate to [Transaction Records].
Select the specific outgoing transaction.
Click [Payment Statements].
Choose the certificate type [Transaction Statement].
Click [Download].
Simplified Tracking and Order Creation
Transparent Order Tracking: Order details now clearly display reasons for resource expiration, ensuring quick and accurate status updates.
Effortless Product Creation: Streamline order creation with one-click copying of product information, saving you time and boosting efficiency
Enhanced Two-Factor Authentication (2FA)
SUNRATE takes your security to the next level with upgraded 2FA, now supporting authenticator apps. Safeguard your key operations with an additional layer of protection.
Steps to add an Authenticator App:
Log in to your SUNRATE account.
Hover over your account name in the top-right corner.
Select [Security Settings].
In the [Two-Factor Authentication] section, locate [Authenticator App] and click [Set Up].
Other Notable Enhancements:
Optimised Account Opening Process
Customers can now proceed with the account opening process even if certain required documents are temporarily unavailable, provided all necessary documents are uploaded before the final submission.
New Duplicate Transaction Detection
The SUNRATE platform now includes a smart feature to detect potential duplicate transactions for international payments and foreign exchange requests. If a match is identified, you’ll receive a prompt to review and verify the transaction details before proceeding.
Expanded E-commerce Platform Payment Services
SUNRATE now supports additional e-commerce platforms across emerging markets in Southeast Asia, the Middle East, Europe, and other key regions.
The application process for payment accounts has been streamlined with the help of AI technology, enabling faster, secure, and compliant account setup.
For customers whose stores are not yet officially launched, a customised application process is available to meet their unique needs.
As a leading global payment and treasury management service provider, SUNRATE is committed to helping trade enterprises reduce costs, increase efficiency, and achieve stable growth. Get started with SUNRATE or contact your dedicated account manager to explore these features today!
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